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The processing time for your order will vary depending on the items you have selected. Non-personalized items, such as our standard necklaces, are typically shipped the next day. Personalized items, like our name necklaces, require a processing period of approximately 2-3 weeks. The delivery time will depend on the shipping method you choose during checkout.
We offer international shipping to a wide range of countries. To see if your location is eligible for delivery, simply proceed to checkout and the available options will be displayed.
Please use our self help center or reach us vie email, and we would love to help you out.
The processing time for your order will vary depending on the items you have selected. Non-personalized items, such as our standard necklaces, are typically shipped the next day. Personalized items, like our name necklaces, require a processing period of approximately 2-3 weeks. The delivery time will depend on the shipping method you choose during checkout.
Regardless of your lifestyle and how careful you are with your jewelry, it does need to be cleaned. With some simple daily maintenance and an occasional deep clean, your piece can retain its vibrancy.
Cleaning cautions:
Gemstones can vary widely in best practices for cleaning and care—contact us for help specific to your piece.
Opal and Turquoise should NEVER be submerged in water, as they are porous. Read this article for more information on how to care for opal and turquoise.
Plated pieces (like our Grande Band) can be soaked, but don’t use rags or brushes. Rub gently with your fingers only.
Everyday Maintenance
After each wear, gently remove makeup and oils that can transfer from your skin to your jewelry by wiping it clean with a soft cloth. If you know you’ve been sweaty that day or think the piece might have product on it (especially sunscreen!), we highly recommend giving it a quick rinse in lukewarm water and then drying it with a soft cloth. Taking your jewelry off and storing it while you sleep will also increase its longevity, as it reduces exposure to air and natural skin oils.
Deep Cleaning
If you know your piece was exposed to large amounts of sunscreen, sweat or any other harmful chemical or product, it’s best to give it a deep clean ASAP (we also recommend giving it a deep clean every dozen wears or so regardless). Here’s the best way to deep clean your piece:
Get a bowl of warm water and mix in a touch of gentle soap or mild dish soap
Soak your piece in the bowl for about a minute
Scrub the chain with an ultrasoft toothbrush, making sure to really get into the gaps where dirt and product like to build up; avoid scrubbing the bar or pendant as it could scratch.
Rinse under lukewarm water a few times to ensure soap is absent
Dry extremely well for storage
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